Personal information that you provide will not be sold to third parties. Also we will not share or disclose any personal information except as needed to provide you the service you have expressly requested. We use outside shipping company to ship orders, payment processing company to accept payment from you, software service company to accept orders and we use business partner that might ship shipment directly to you on our instructions.
Orders are shipped within two business days from our warehouse located in Metro Atlanta GA. Orders are severed on a first come first ship basis provided the items are in stock. You will be notified of any delay by email or phone call. We offer convenient shipping methods. Please note that some shipping companies cannot deliver to P.O. Boxes. UPS Ground shipping is not available for deliveries to Alaska, Hawaii, & Puerto Rico. For some orders we will be validating shipping and billing information. Free and Flat shipping offers are eligible to Addresses located in United States of America and are shipped by ground carriers.
We will happily exchange or refund undamaged items in accordance with the restriction outlined in this section.
All returns are subject to 20% restocking fee. Returns are accepted within 30 days after order was placed.
The items being returned must be shipped back and fully insured through UPS or U.S. Post Office, registered at the your expense.
Refund will be electronically credited to Card Holder's account within 7 business days of return receipt if credit card was used as the method of payment,
otherwise a business check will be issued to business' name.
Exchanges will be processed similar to returns; any balance owed will be refunded within 7 business days.
Items that are special order or that have been altered may not be returned or exchanged.
Submit this form to get the return process started.
Send your return to.
Ideal Supply House Inc
1165 Allgood Road Suite 11
Marietta GA 30062
†Number of beads figure for beads that are sold by weight is approximation, although effort has been made to make this number as close as possible, we do not take responsibility of its accuracy.
+Free and Flat Shipping offers are valid for ground shipping to addresses located in United States of America.